Returns & Exchanges
We want you to wear your Madridista colors with pride and offer a 30-day window for returns or exchanges on all unworn, tagged merchandise. Please note that personalized jerseys and custom items are final sale and cannot be returned.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the merchandise is in its original, unworn condition.
Ship to the Club
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing